Customer Terms & Conditions

Terms & Conditions of Verula Cheshire Limited

1. The placing of any orders by you, as my customer, with Verula (Cheshire) Limited (“we”, “us”, the “Company”), either verbally, in writing or via our website, shall be deemed acceptance by you of these terms and conditions.


2. No alteration, variation, or waiver of these terms and conditions are permitted other than by the Company and in writing.


3. All our goods are sold for domestic use only and we accept no responsibility for any use other than domestic use.  We warrant to you that any good purchased from us, either by phone, in writing or over the Company website, is of satisfactory quality and reasonably fit for the purposes for which products of the kind are commonly supplied.


We will be only responsible for the costs of the goods and any proper and reasonable costs and third party expenses incurred by you as a result of the goods supplied by us being found to be faulty and such costs and expenses are directly related to the proper use of those goods.


At no time will we be responsible for any loss of profit, revenue, contracts, savings, loss of data, goodwill or reputation. Our maximum liability will be limited to the replacement value of the goods and we shall not be liable to any third party (or to that third party’s property) as a result of the use of the goods by you or any other person, whether such goods are faulty or otherwise.


Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by our negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.


This clause does not affect your statutory rights.


4. All prices are quoted exclusive of value added tax (“VAT”) prevailing at the current time unless the goods are exempt (and we will advise you of the case where relevant).  We reserve the right to change/update the products and prices on the website at any time and without notice.


Payment is due upon the making of an order. Payment methods available are by credit and debit cards (we do not accept American Express and we charge 25 pence on any credit card payment (no such payment is made on Switch or Maestro payments)).


All payments are processed when your order is packed, invoiced and ready for dispatch.  Cancellation of orders cannot be accepted once payment has been processed.


Orders cancelled prior to payment process that have been picked and packed will incur a 20% handling charge to cover labour costs.


5. Subject to the following paragraphs in this Condition 5 and Condition 3, you will not be entitled to any refund unless the goods ordered by you are damaged or faulty.  If they are damaged or faulty, you must return the goods to us immediately to be eligible (i) to have the goods replaced and shipped to you or, if you stipulate you wish to be reimbursed, (ii) for a full refund (including the reasonable and proper costs of returning such damaged or faulty goods) which will be made using the same method by which you paid for the goods.  Your statutory rights are preserved.


In all other circumstances, your rights to return goods are protected under the EU Distance Selling Directive which can be found at


You have the right to return items under the Consumer Protection (Distance Selling) Regulations 2000 by giving notice of cancellation in writing or by email within 7 working days starting on the day after the day of delivery.   If you cancel an entire order transaction and the order was delivered by Royal Main first class delivery (rather than by Registered Post or by Next Day Delivery), we will refund the proper costs of postage and packing you paid (if any) for delivery of that order by the same method you will have paid for the original order.


However, if you exercise your right to return items under the Consumer Protection (Distance Selling) Regulations 2000 by giving notice of cancellation in writing or by email within 7 working days starting on the day after the day of delivery and you otherwise comply with the terms set out in this Condition 5, we will refund to you the proper costs you paid for Registered Post or, as the case may be, Next Day Delivery.


The address for customers who wish to write to us to confirm that they are returning goods under these Regulations is: 5 Murrayfield, Prestbury, Cheshire, SK10 4BZ          .  The email address for customers who wish to email us to confirm they are returning goods under these Regulations is


6. Subject to the following paragraph, when goods are in stock, we aim to ship the goods usually within ten working days from receipt of payment and subject to availability.


If goods are not in stock for delivery within such ten working day period, we will advise you as soon as reasonably possible.  You will be entitled to request a refund, have the goods delivered as and when available or delay the delivery of the order until all goods are available.


Any time or date for delivery of goods is an estimate only and given in good faith, we will make every endeavour to comply with delivery dates. We will not be held wholly or partly responsible for any circumstances beyond our reasonable control which cause the delay or failure to deliver the goods to you.


All goods are posted by Royal First Class and are charged on top of the price of the goods.    If you wish to have the goods shipped by Registered Post or by Next Day Delivery, please contact us and we can advise of the costs to effect the same.


Our delivery charge for Royal First Class is £3.99 on all orders. We do not deliver outside of the UK.


7. These terms and conditions are governed by and construed in accordance with the laws of England and Wales.  You agree that, in placing your order with us, any dispute between you and us will be resolved exclusively through the English courts.


We conform to the requirements of the Data Protection Act 1998.


No person, other than you and the Company, may seek to enforce these terms and conditions, nor rely upon the provisions of the Contracts (Rights of Third Parties) Act 1999.


You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.


Cookies are only used on this site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ['Tools | Internet Options | Privacy'] and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.  Data collected by this site are used to:

-Take and fulfil customer orders
-Administer and enhance the site and service
-Issue a unique identifier (e.g. customer login)
-Monitor customer account status beyond that required for individual purchases
-Only disclose information to third-parties for goods delivery purposes.